Payment 

What payment method can we use?

For now, we only provide payment using bank transfer. But don’t worry! We’re currently working on expanding more payment methods to make shopping more convenient for you!

 

How can we confirm our payment?

Once you’ve made your purchase, we will send you a link and an e-mail that will redirect you to the payment confirmation page.


Manual payment confirmation ensures that your products arrive faster. Orders that are not manually confirmed will take longer to be shipped as our team will process it individually.

 

Product

Are all the products on Serangkai BPOM Certified?

All products on our website are guaranteed to be BPOM Certified so you don’t need to worry about its quality and credibility!

 

Promotion

Is the “Free Shipping” voucher applicable for all areas in Indonesia?

Yes, we offer free shipping for all areas in Indonesia.

 

Is there a minimum purchase for the "Free Shipping" voucher?

Yes, the minimum amount of spending is IDR 275,000 for the voucher to be valid. However, there’s no limit on how many times the voucher can be used.

 

Order

How can I check the status of my order?

You can view your order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.

 

How can I use the promo-code?

You can input the applicable promo code in the last step of your checkout order.