Exchange Items You've Ordered?

We are happy to refund your new Serangkai purchase(s) for another product within 2 weeks of purchase, in store credit. Products must be in new and sealed condition. We will check the returned products before processing any exchanges.

Customers need to create an account for the refund policy to be valid as refunds will be in a form of store credit. 


About Return Shipping 

1. Send an e-mail to with the format below


  • Order Number
  • Item(s) Returned
  • Reason for refund
  • Items for exchange

2. You will receive an e-mail confirmation containing your return instructions

3. Once confirmed, please print and stick the confirmation slip attached and send the package to:

Jl. Administrasi II No.24, RW.8, Bend. Hilir, Kecamatan Tanah Abang, Kota Jakarta Pusat, Daerah Khusus Ibukota Jakarta 10210

4. Once we've recieved your package, Serangkai team will do another QC to make sure the product is still in new and sealed condition, then your store credit will be automatically topped up. 


Important Information 

  • All exchanges are subject to availability.

  • Please make sure all products are in the original condition as you’ve received with the tag still attached.


Thank you for shopping at If you have any questions regarding your order please contact us at